About

Our Mission

Nakai Sea and Air strives to provide exceptional and personal services, with keen attention to details and competitive pricing. Our staffs of trained professionals are always there to assist you to navigate through changing government regulations, international transportation choices and logistical complexities. In conjunction with our worldwide network of offices and agents we keep you appraised with the latest international shipping trends which will positively impact your business

Our Objectives

• Provide efficient timely services to the ship, cargo owner, clearing agents and the crew members.

• Promote and maintain clean and sustainable environment.

• Ensure maximum safety to all involved parties during our undertaking.

• Bench mark our services to the international standards in an effort to attain ISO certification in the near future.

• To be number one freight forwarding company in the region

Our Commitments

• Provide efficient timely services to the ship, cargo owner, clearing agents and the crew members.

• Promote and maintain clean and sustainable environment

• Ensure maximum safety to all involved parties during undertaking

• Bench mark our services to the international standards in an effort to attain ISO certification in the near future.

• To be number one International Freight Forwarding company in the region.

Consumer Rights

• As our valued customer you have a right to transact with Nakai Sea and Air Ltd

• Make enquiries or complains when not satisfied.

• Offer suggestions to enable us offer customised services.

• Clear written explanations of the changes that may directly affect you.

• Getting efficient timely services.

• Refer any service-related issue to a higher officer.

• Acknowledge and response to your enquires.

Expectations from you

• Supplying accurate and timely information required to serve you.

• Provide accurate and timely documentation to facilitate fast proceedings.

• Being courteous to our employees.

• Keeping us informed about your organization and expectations from us.

• Upholding transparency while transacting with us.

• Give any extra ordinary safety measures needed in the undertakings.

• Make timely payment and bill settlement to facilitate smooth operation

• Give feedback on services delivered